Pathetic service from Hollard

I received an email from Hollard about the increase of my premiums, the increase was almost R100 , of which to me as an unemployed person is too much. I called and spoke to Selaelo , the lady seemed like a consultant who was hired this month, all she could say was that she doesn’t know, no empathy nothing. I then requested to speak to her team leader, was transferred to a Motsamai guy who also did no help , he suggested I should write a mail to his manager Quinton J, and that he will instruct Selaelo to login a complaint on my behalf, nothing was done , no response from Quinto , no thing from no one. I just wanted to be heard, someone who can listen to my plight, this is disgusting