Pathetic service for claim

On the 28th of November, a claim was submitted against two funeral policies. To date, these claims remain unpaid, despite all required documentation being submitted.

Numerous phone calls have since been mad. On one occasion, the call was transferred to 12 different agents. No one seems to have any clue how to do their jobs, and we are now around 45 days since the funeral, and all Hollard's staff can do is pass the buck.

The policies were all paid regularly via debit order, and according to us, were in good standing. No correspondence to the contrary has been received from Hollard.

Hollard are very quick to make promises about their products, but when it actually comes to paying out so grieving families can give their loved on e a dignified funeral, they are absolutely pathetic!! Its disgusting how they **** pensioners into buying their products and then don't pay out when needed!