Pathetic service

I am so annoyed with hollard few years back I bought a phone at CNA mall of africa and took out insurance for it, years went by my phone got damaged I went to CNA only to find out that they no longer sell cell phones and cannot assist me, none of this was communicated to me as a client now i managed to call this number *** and i was taken from pillar to post and a consultant said i will be contacted within 7days the whole December ended while still waiting

I want all my premiums back from when CNA stopped selling phones i cannot be paying R66 every month and yet when i need service I am treated like dirt bring back my premiums and close my contract it is useless.