dD
dalenemalgas D
1 reviews | Active since May 2016
29 Mar 2021, 15:50
Pathetic Service
I am still waiting on Hollard to make contact with me regarding a claim. The first claim for my mom was in 2019 and till today no reply.
I've submitted the documents to claim for the benefits for my dad recently up to date no response.
I am totally not happy with the lack of respect their customer department has as well as their Claims department has. I really tried all platforms their Whatsapp, facebook, emails as well as calling their call centre.
Between Edgars and Hollard it is really the worst service one can get.
Helpful (0)
Replies (5)0
Replies (5)
Hollard Life's replyOfficial
29 Mar 2021, 17:02Hello Dalene
We are sorry that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Your matter has been escalated to our claims team to look into your claim. A claims consultant will be in contact with you soon.
Kind regards,
Natasha Vos
Hollard Life's reply29 Mar 2021, 17:02
Official
Hello Dalene
We are sorry that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Your matter has been escalated to our claims team to look into your claim. A claims consultant will be in contact with you soon.
Kind regards,
Natasha Vos
Hollard Life's replyOfficial
30 Mar 2021, 15:27Hello Dalene
Thank you for bringing your matter to our attention. The claims team has confirmed that your claim has been resolved.
Kind Regards
Natasha Vos
Thank you for bringing your matter to our attention. The claims team has confirmed that your claim has been resolved.
Kind Regards
Natasha Vos
Hollard Life's reply30 Mar 2021, 15:27
Official
Hello Dalene
Thank you for bringing your matter to our attention. The claims team has confirmed that your claim has been resolved.
Kind Regards
Natasha Vos
Thank you for bringing your matter to our attention. The claims team has confirmed that your claim has been resolved.
Kind Regards
Natasha Vos
dD
dalenemalgas D's updateReviewer Update
26 Apr 2021, 00:58Hello Natasha,
Thank you for responding.
Yes, I did received partly payment on 30 March 2021. That's for my dad's.
We submitted a claim during June 2019 for my late mother which to date never received
payment of R 3000,00 . My dad completed the necessary documents at the Cape Gate
Edgars branch.
Please investigate.
Regards
Dalene
Thank you for responding.
Yes, I did received partly payment on 30 March 2021. That's for my dad's.
We submitted a claim during June 2019 for my late mother which to date never received
payment of R 3000,00 . My dad completed the necessary documents at the Cape Gate
Edgars branch.
Please investigate.
Regards
Dalene
dD
dalenemalgas D's update26 Apr 2021, 00:58
Reviewer Update
Hello Natasha,
Thank you for responding.
Yes, I did received partly payment on 30 March 2021. That's for my dad's.
We submitted a claim during June 2019 for my late mother which to date never received
payment of R 3000,00 . My dad completed the necessary documents at the Cape Gate
Edgars branch.
Please investigate.
Regards
Dalene
Thank you for responding.
Yes, I did received partly payment on 30 March 2021. That's for my dad's.
We submitted a claim during June 2019 for my late mother which to date never received
payment of R 3000,00 . My dad completed the necessary documents at the Cape Gate
Edgars branch.
Please investigate.
Regards
Dalene
dD
dalenemalgas D's updateReviewer Update
28 Apr 2021, 13:00Hello Natasha,
I do appreciate your time and effort in solving this problem.
Kind regards.
Dalene Malgas
I do appreciate your time and effort in solving this problem.
Kind regards.
Dalene Malgas
dD
dalenemalgas D's update28 Apr 2021, 13:00
Reviewer Update
Hello Natasha,
I do appreciate your time and effort in solving this problem.
Kind regards.
Dalene Malgas
I do appreciate your time and effort in solving this problem.
Kind regards.
Dalene Malgas
dD
dalenemalgas D's updateReviewer Update
17 May 2021, 15:28Good day,
I am happy to give a positive feedback on this matter.
Natalie Vos investigated this matter and I need to inform you that my late parents claim was paid out in full.
My understanding is that Edgars never submitted the claims on my behalf.
Thank you Natalie and I will give you the deserving stars.
Kind regards.
Dalene Malgas
I am happy to give a positive feedback on this matter.
Natalie Vos investigated this matter and I need to inform you that my late parents claim was paid out in full.
My understanding is that Edgars never submitted the claims on my behalf.
Thank you Natalie and I will give you the deserving stars.
Kind regards.
Dalene Malgas
dD
dalenemalgas D's update17 May 2021, 15:28
Reviewer Update
Good day,
I am happy to give a positive feedback on this matter.
Natalie Vos investigated this matter and I need to inform you that my late parents claim was paid out in full.
My understanding is that Edgars never submitted the claims on my behalf.
Thank you Natalie and I will give you the deserving stars.
Kind regards.
Dalene Malgas
I am happy to give a positive feedback on this matter.
Natalie Vos investigated this matter and I need to inform you that my late parents claim was paid out in full.
My understanding is that Edgars never submitted the claims on my behalf.
Thank you Natalie and I will give you the deserving stars.
Kind regards.
Dalene Malgas