Pathetic service

I am writing to formally lodge a complaint regarding an administrative error on your part, which has resulted in unnecessary bank charges being incurred on my account.

Despite notifying your telephonically of a change in my banking details, and receiving confirmation that the update would be effected, a debit order was incorrectly submitted to my old bank account in respect of policy number ***1. This is particularly concerning as all my other policies were successfully updated to reflect the new banking details, indicating inconsistent handling of my request.

As a direct result of this oversight, I have incurred avoidable bank charges. This situation could have been prevented had the update been processed correctly and consistently across all my policies.

In light of the above, I request the following:

A full investigation into why policy number ***1 was not updated in line with my instructions. Reimbur*****t of all bank charges incurred as a result of this error. Written confirmation that my banking details have now been correctly updated across all policies to prevent any recurrence.

I trust that this matter will be treated with the urgency it deserves and look forward to your prompt resolution.