sS
smangalisomthembu S
1 reviews | Active since Nov 2016
16 Feb 2021, 19:19
PATHETIC SERVICE
My Mother passed away on Tuesday the 9th of February. Claim was submitted on the 11th and we were told the money should be in the beneficiaries account by Saturday. Funeral was held on Friday with knowledge that the money would be in our accounts by Saturday and repay the money borrowed for the funeral.
Saturday we went to the branch in Berea and were told the money would be in on Monday . Today is Tuesday and still no funds . Instead the took advantage of my grieving younger brother and conned him into taking up a new policy with them . In a time of grieving Hollard saw an opportunity to take advantage of my grieving brother to seek new business.
I will never recommend this ********* company to anyone.
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Replies (1)Hollard Life's replyOfficial
17 Feb 2021, 08:09Hello Smangaliso
Please accept our sincere condolences on the loss of your mother and we apologise for the poor service you experienced during your time of need.
Please provide us with your claim or policy number to enable us to investigate your matter.
Wishing you and your family strength.
Kind Regards
Hollard complaints team
Please accept our sincere condolences on the loss of your mother and we apologise for the poor service you experienced during your time of need.
Please provide us with your claim or policy number to enable us to investigate your matter.
Wishing you and your family strength.
Kind Regards
Hollard complaints team
Hollard Life's reply17 Feb 2021, 08:09
Official
Hello Smangaliso
Please accept our sincere condolences on the loss of your mother and we apologise for the poor service you experienced during your time of need.
Please provide us with your claim or policy number to enable us to investigate your matter.
Wishing you and your family strength.
Kind Regards
Hollard complaints team
Please accept our sincere condolences on the loss of your mother and we apologise for the poor service you experienced during your time of need.
Please provide us with your claim or policy number to enable us to investigate your matter.
Wishing you and your family strength.
Kind Regards
Hollard complaints team
