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MM
Mathabo M

1 reviews | Active since Jul 2020

01 Apr 2021, 11:51

Pathetic service

Kindly please help me I have been without salary for the past 5 months and I did call Hollard and requested a payment holiday of which i was told they don't have my policy went on being unpaid since I had no money before it lapsed I received a call from Hollard advising preventing my account to lapse after so many years of paying I can be able to make manual payments of which I did on the 5th of January 2021 .. there after I paid again R290 then now in March I accidentally paid an incorrect recepient the money I was supposed to have paid Hollard to prevent my policy from lapsing since m trying to get on to my feet again ... So after discovering that error I just called now to Hollard and the consultant I spoke to she gladly told me that I can have the matter reported but Hollard will gladly refund me the R590 I have made to them but sorry my policy lapsed even through they were the ones who advised me to make manual payment and I did not receive any communication that my policy lapsed ... The last comms I have was the 30th December 2020 and January the 4th .... So kindly please contact me in this regard as I need to have my policy re instated

0
Replies (8)
Hollard Life
Hollard Life's reply01 Apr 2021, 14:21
Official
Hello Mathabo

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 
 
Your matter has been referred to our customer services team and an agent will be in contact with you within two working days. 

Kind Regards
Natasha Vos 
MM
Mathabo M's update06 Apr 2021, 13:51
Reviewer Update
Good day Natasha.

Thus far I haven't spoken to anyone I even DM you guys on Twitter no one has liaised with me ...
Hollard Life
Hollard Life's reply06 Apr 2021, 15:20
Official
Hello Mathabo

I am sorry that no one has contacted you. Your case has been referred to our customer service team who are looking into the matter. A consultant will be in contact with you as soon as possible. 

Kind Regards
Natasha Vos
MM
Mathabo M's update08 Apr 2021, 12:42
Reviewer Update
Hi Natasha.
My alternative number is ***..
Hollard Life
Hollard Life's reply09 Apr 2021, 14:06
Official
Hello Mathabo

Thank you for taking my call. As discussed I have escalated your matter to our customer services management team. We will be in contact with you. 

Kind Regards
Natasha Vos
MM
Mathabo M's update21 May 2021, 13:15
Reviewer Update
Afternoon Natasha.

Hope you are well.

On the 20.04.2021 I received a call Chriselda *** round about 15:36pm and we discussed terms of reviving my Mom's policy but she said she will liaise with you as the money required at the time I did not have I've requested for 3 payments because 2 payment option was too steep for me since matter was not only my fault alone but Hollards as well.

So till this very day she has not called nor emailed as requested on the recorded conversation .

So now I have opted to have my R590 paid back to me and I will take out a new policy instead.
MM
Mathabo M's update27 May 2021, 12:00
Reviewer Update
Good day Natasha.

I would like to express my biggest thank you for helping me with my Mom's policy .

No amount of words can amount to how you have helped in lifting the load that was on my shoulders with this policy.

May you continue with humbly assisting us ... Thank you so so so much Natasha.

Hollard Life
Hollard Life's reply27 May 2021, 12:25
Official
Hello Mthabo

You are welcome and thank you for being part of the Hollard family. 

Please contact us for any future concerns or compliments. 

Kind Regards
Natasha vos