Pathetic service

Good day <br> <br> I insured my uncle under Hollard's funeral policy, attached to the funeral policy was the benefit of 6 days vehicle which Hollard promised me. The funeral policy part was part was covered by Hollard, thank so much.<br> <br> As I was still busy on the call with consultant that was assisting me with the funeral policy claim she advised that there is a vehicle benefit as well, which I was aware of but she mentioned. She then advised me that the vehicle department will contact me and arrange for the pick up point etc. I waited for that department till today.<br> My uncle passed away on the 06th Nov and we buried him on 21st November. I was waiting for that call from the vehicle department and nothing came through.<br> <br> As I was making follow ups I was given their direct number *** and there I spoke to lady called Brodnecia and she has been making promises that she cannot keep. On 1st call to her she asked for my ID number, deceases ID number etc which I gave to her, she seemed not to be picking something on the system, she them would liaise with Hollard and get back to me, not even a single call she ever called me. Yesterday she said I will receive sms for car,nothing yet<br>