ZS
Zanele S
1 reviews | Active since Mar 2017
28 Mar 2022, 14:16
Pathetic service
Please process the refund of that cancelled policy immediately. I do not understand what it quick for you to debit my account with a cancellation done on the 18th of March only to tell me I will be refunded 7-14 working days. Pathetic. Companies like yours make it impossible to be an active consumer in SA!
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Replies (2)
Hollard Life's replyOfficial
28 Mar 2022, 14:55Hello Zanele
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Thank you for taking my call. Our customer resolutions team is looking into your matter and will provide you with feedback within three working days.
Kind Regards
Escalated Complaints Team
Thank you for taking my call. Our customer resolutions team is looking into your matter and will provide you with feedback within three working days.
Kind Regards
Escalated Complaints Team
Hollard Life's reply28 Mar 2022, 14:55
Official
Hello Zanele
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Thank you for taking my call. Our customer resolutions team is looking into your matter and will provide you with feedback within three working days.
Kind Regards
Escalated Complaints Team
Thank you for taking my call. Our customer resolutions team is looking into your matter and will provide you with feedback within three working days.
Kind Regards
Escalated Complaints Team
ZS
Zanele S's updateReviewer Update
28 Mar 2022, 15:02Thank you for the prompt feedback. It is rather unfortunate that one should use this route to get through to you. I appreciate your feedback nonetheless and anticipate an urgent resolution.
ZS
Zanele S's update28 Mar 2022, 15:02
Reviewer Update
Thank you for the prompt feedback. It is rather unfortunate that one should use this route to get through to you. I appreciate your feedback nonetheless and anticipate an urgent resolution.