Pathetic Service

Good day

Today I'm a very unhappy client my funeral policy which I have for my mother has been stopped due to no payments received, the policy number is ***6.

I made a payment arrangement on the 17 July 2020 with a consultant named Pamela. I've asked her to reinstate the policy and arranged that R383.66 be deducted for the next 2 months which was for August and September. The amount only got deducted for August, and in September I received the message to say that my policy has been stopped. I've called the call centre on 04.09.2020 @ 11:20 and spoke to Charity who said that she had put in a complain to get the recordings from the conversation between myself and Pamela because to her knowledge there was no arrangement she said someone will get back to me regarding the matter and gave me Ref number *** .

On the 09.09.2020 @ 15:00 I called again to follow up on my complaint and yet again they could not assist me. I spoke to Antwa who said that he will escalate the matter and gave me another Ref number ***.

On 21.09.2020 I spoke to Sello who logged another complaint because now it has been 3weeks and no one has come back to me which I think is very pathetic for such a well known company for not getting back to their clients. Yet again I've received another Ref number ***.

This morning I phone the call center again to resolve my matter because today my debit order should go off. Because by now I'm already ****ed off coz no one has come back to me. I've spoken to Tebogo this morning who said that the complaint was given in on the 21st of this month and it will take about 10 to 14 days to be resolved or for someone to contact me. I'm very unhappy because now it's been a month since I've contacted you which means my policy would just go in arrears as no payment was made.

After my call was done with Tebogo another guy called me to arrange that my policy gets reinstated, I explained to him my matter and he said he will email his boss and escalate the matter, his name is Eric Sithole who I spoke to.

Please look into this matter before I take further measures because I've made arrangements with Pamela and it seems to me she did not conduct her work properly because I'm not going to throw my money just in the drain like this. please sort it out