Pathetic putrid disgusting service ever

I took out a policy for my dad end of May 2019 and the documents I received stated that the 1st debit order will be on the 1 July 2019. Instead of Hollard debuting the money from my account, they rather send me a SMS stating the policy has been canceled and not one of the hollard representatives I spoke to knew why. I was then told by one of the consultants if they re activate the policy my premium will be R400 more as the guy from the accounts department made a mistake with my policy, that's the reason the debit order never went through.They expect me to pay more as if it was my fault!!! It took me weeks if not months to get this problem resolved, I had to drive to their branch ,constantly calling with no help being received! My calls either got cut or told they'll get back to me. Finally when i got the matter resolved by visiting their branch once again, I discovered with the second debit order that Hollard is not debuting R642 which they are oath to, they debited double the amount which is R1284.29 and it happened this month again! I still don't know why. I however took out another policy after I thought this problem was resolved and before I discovered the amount they debuting for my existing policy! Guess what? The same thing is happening with the new policy I took out,they charging me EXTRA for the new policy as well. I can't stand this pathetic, putrid service hollard offers. ALL THEY CAN EVER SAY IS WE SORRY ABOUT THIS WITH NO HELP!!!!! This has never happened for all the years I've been with 1life they the best. I want to know why their system is different from the paper work I received.