Pathetic experience with Hollard funeral insurance

PATHETIC EXPERIENCE:

My brother passed on on the 18th of November and we were fortunate to have received all this documents from the funeral parlour the following day( Death certificate and BI1663). I submitted a claim the early hours (00:47) of Saturday the 20th in the hopes that they’d process everything at least by Monday. Monday came and I phoned several times first the consultant tell me they never received my documents and ended up submitting thrice. There after they confirmed receipt of the initial email I sent. Long story short they had ALL our documents and today 26th of November we still have not received payout. Instead we had a ********** call from Hollard that asked for my card details including CVV as part of their confirmation. The service at Hollard is DISGUSTING AND PATHETIC. All the agents we spoke to had different information that they gave us and I just don’t know what to do because my brother’S funeral has had to be postponed because of this nonsense. BE WARNED HOLLARD IS NOT WHAT THEY POTRAY ON TV! Hollard is a ****!!!!! They are heartless and care zilch for clients that trust them with their money! I WILL NEVER EVER FORGET THIS! I have sent several emails of complaint to their customer service with no response at all.