AW
Alisene W
1 reviews | Active since Feb 2018
14 Jul 2021, 08:56
Pathetic customer service
I submitted my claim on Friday and till this day I have been paid out. Dropping calls. What am I supposed to do? When do I bury my father. The service is pathetic
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Replies (2)0
Replies (2)
Hollard Life's replyOfficial
14 Jul 2021, 09:18Hello Alisene
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our claims team is busy looking into your claim and what went wrong. We will engage with you within three working days.
Regards
Escalated complaints team
Regards
Escalated complaints team
Hollard Life's reply14 Jul 2021, 09:18
Official
Hello Alisene
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our claims team is busy looking into your claim and what went wrong. We will engage with you within three working days.
Regards
Escalated complaints team
Regards
Escalated complaints team
Hollard Life's replyOfficial
15 Jul 2021, 11:55Hello Alisene
Thank you for being patient and giving us the opportunity to resolve your complaint. We confirm that your claim has been processed and resolved.
Contact us for any future concerns or compliments.
Kind regards,
Natasha Vos
Hollard Life's reply15 Jul 2021, 11:55
Official
Hello Alisene
Thank you for being patient and giving us the opportunity to resolve your complaint. We confirm that your claim has been processed and resolved.
Contact us for any future concerns or compliments.
Kind regards,
Natasha Vos