Pathetic client service from Hollard

So disappointed with the client service from Hollard. Sent an email to the client service email on the 1st June 2018 regarding 2 quotes and even after 2 follow ups, I still have not received any feedback. I sent an email to the complaints dept last week and did not get a response from them either...only got a system generated email acknowledging the email that I sent. I have a life policy with them and it just makes me wonder if my son will also get this treatment when he claims one day when Im not around. Client service of Hollard is truely low quality and disgraceful. It just shows what they think of their clients.