Pathetic claims process

I submitted my claim on the 05th of July, till today its still not paid. Seriously guys we have a burial to arrange, do you honestly think our deceased waits for your claims process for almost 20 days? You Seriously need to review this process as the times we are living in this is not helping. I lost my mom 6 months ago and I had the same issues. This is so sad when you mourning to still struggle with funeral cover you've faithfully paid. I am seriously saddened by this. I call almost every day about the same claim. Even took out a personal loan to cover expenses, this is unfair Hollard.