PATHETIC CALL CENTRE SERVICE

On 26 October I called the call centre regarding my funeral plan. I has missed 2 payments (Sept and Oct). I then call centre to find out how much I need to pay. I spoke to Pertunia as I needed to know how much is outstanding and I was advised I need to pay R556 which I paid. I then ask how to go about my November payment and I was advised ill only be debited end of November double including R556. on the 30th I received a text message saying ill be debited on 1 November 2015. I then called the call centre and I had the most pathetic service ever. <br> <br> the consultant refused to put me though to a manager or assistant cause I requested a Convo when I spoke to Pertunia and the guy I spoke to was just rude and unprofessional asking me why a consultant would say thing like that to me