Pathetic and very bad customer service from Hollard

I have never experienced such a pathetic and bad customer service in my life. I have a funeral cover with Hollard from February this year, where I included my whole family. I recently had a death in my family, i called Hollard last week Tuesday for a claim, I was advised to fill in the forms and submit with supporting documents. I submitted the forms and the documents last week Thursday, the only message I got advised that they have received my documents that was it and it was last week Thursday. Hollard always advertise about peace of mind during the difficult time of losing a loved one, I never received any peace of mind from them instead I got more frustration. The 48hrs the advertise for a claim to be paid out it's a lie, since last week Thursday till now I have not received any communication from them. I took my phone and spent my airtime yesterday to follow up, It was only then I knew that there is a delaying, they are awaiting for recordings, I was advised that they will call me back yesterday, they never did. Hollard is more concerned about money not servicing customers. I had to spend my savings to bury my mother and even now my claim has not being processed. Please do not join hollard, I dont want anyone to experience what I'm going through right now.