Pathetic and Unprofessional Service

I have funeral cover with Hollard Insurance, last month I skipped payment and made payment this month of R400, thereafter I received an sms to state my policy has been cancelled, I called the customer care and was sent on a wild goose chase for more than half and hour and was even given a number that redirected me to The Company (Harley Davidson), eventually I spoke to a consultant (who was talking on top of me) to inform her that I had made payment, only to be told by her that my policy is no longer and that payments only reflect after 7 working days, I then asked to speak to someone superior and she informed me there are no superiors only consultants and that everyone will tell me the same thing, Contradicting this, yesterday i received an sms stating that my payment was allocated to my policy, a policy that is SUPPOSEDLY cancelled, this company is so unprofessional, no one is on the same page, they forever dont pick up the phones or return calls, i am in total confusion as to where I stand with them, I also called in sometime earlier this year to find out what my balance is as I cancelled my debit order and was told that I overpaid, a few days later I received an sms stating that I have an outstanding amount, really pathetic service, Since Tuesday i tried calling Hollard to get clarity of whats going on and still no one has called me..