Pat hectic customer service

I am my wits end with Hollard, today I called to check if my policy is all in order only yo be told i am owing 1200 and some change how i have no idea, no cared to call or email to notify me about the amount understanding yet every month when i make payment i get an sms thanking e for payment. I have called 3 times and every time i have been cut of by the agent and i get no help regarding this. I need to be called urgently to sort this out, i shudder to think what would have been the case had i needed to claim. Not happy with this kind of service at all