Painful and Shocking Service... ************* Operation

Very bad and sad experience one is going through. My dad had a Funeral Cover with Holland and he passed on 2009. Apparently they couldn't pay out during my father's funeral because our documents were not complete. Late last year I started investigating all my late father's insurances and hollard was one of them. When I called to enquire a consultant notified me that yes my father (P Mamsika) had a funeral cover with them but he cancelled it. I asked for proof whether it was telephonically or email but she kept rounding in circles and told me that someone will call me which I didn't receive the phone call. Couple of days later I sent an email and a phone call asking them to send me a proof because they say my dad personally cancelled telephonic ally and there was no way he could as we all depended on that funeral cover to help out. These year early I kept on following up and since they noticed there's no proof that he cancelled his policy which shows it was all a lie they then ask for my bank statement to process the claim. I then sent out my banking details then someone emailed and told me that my gran mother was the beneficiary and I will need to forward her documents. Unfortunately my grandmother passed before she could even see that this whole thing was resolved because it did not sit well with her, it bothered her a lot. I had a very helpful consultant by the name of Lindsley B who followed up and asked for the documents and I certified and attached the same documents that they requested. Now he explained to me that since there's other people who were covered on the funeral cover they will need to submit their documents as well. My dad covered himself, my gran mother, my self the biological daughter, his ex girlfriend that dissappeared 2007 and her kids. So now I feel like in every documents we produce a d all the effort to get what's rightfully ours they will look for the loop hole to make sure they don't pay out. Firstly where will I get my father's ex girlfriend and why should I???? If it was a life cover I would totally understand. The only people which are related and share same surname it's my dad, late gran mother and late dad. I feel so sorry for people who have insurance with Hollard, it pains me with the services that they provide, it actually worries me that they giving me the same service that they gave my aunt 12 years ago when she attempted claiming. I also politely asked for the telephone recordings from last year and this year as I would like to escelate this matter with proof of emails and telephone records but haven't received anything as yet. All they are doing is to make sure they exhaust a person's energy so you end up throwing away the towel and that's not going to happen.