TW
Trevor W
1 reviews | Active since Dec 2020
09 Jul 2021, 14:22
Outstanding refund
I took out a policy with Hollard which I cancelled a day or to later. I followed up with them to stop the first deduction 7 days before debit date. I was told that they cant stop the debit but will refund 2nd week in July. I sent a follow up mail on 7 July 2021 for my refund but no reply.
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Replies (7)0
Replies (7)TW
Trevor W's updateReviewer Update
09 Jul 2021, 12:49It is funeral cover nr ***9. One of your call centre supervisors promised to give me a call and process the refund during this week. Needless to say it never happenend. Speed this up please
TW
Trevor W's update09 Jul 2021, 12:49
Reviewer Update
It is funeral cover nr ***9. One of your call centre supervisors promised to give me a call and process the refund during this week. Needless to say it never happenend. Speed this up please
Hollard Life's replyOfficial
09 Jul 2021, 15:19Hello Trevor
Thank you for confirming. I have escalated your matter and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
Thank you for confirming. I have escalated your matter and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
Hollard Life's reply09 Jul 2021, 15:19
Official
Hello Trevor
Thank you for confirming. I have escalated your matter and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
Thank you for confirming. I have escalated your matter and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
TW
Trevor W's updateReviewer Update
13 Jul 2021, 08:33I am still awaiting my refund. How long still. My patience is running out.
TW
Trevor W's update13 Jul 2021, 08:33
Reviewer Update
I am still awaiting my refund. How long still. My patience is running out.
TW
Trevor W's updateReviewer Update
14 Jul 2021, 09:38This is now the 4th working day and the 6th calender day. Hope something is going to happen soon.
TW
Trevor W's update14 Jul 2021, 09:38
Reviewer Update
This is now the 4th working day and the 6th calender day. Hope something is going to happen soon.
Hollard Life's replyOfficial
15 Jul 2021, 10:57Hello Trevor
We are sorry for the delay in responding to your matter and assure you that we are attending to your matter. Due to Covid and some of our staff being affected by Covid our turnaround time may be longer than usual.
I have escalated your matter and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are attending to your matter. Due to Covid and some of our staff being affected by Covid our turnaround time may be longer than usual.
I have escalated your matter and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
Hollard Life's reply15 Jul 2021, 10:57
Official
Hello Trevor
We are sorry for the delay in responding to your matter and assure you that we are attending to your matter. Due to Covid and some of our staff being affected by Covid our turnaround time may be longer than usual.
I have escalated your matter and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are attending to your matter. Due to Covid and some of our staff being affected by Covid our turnaround time may be longer than usual.
I have escalated your matter and will provide feedback as soon as possible.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
26 Jul 2021, 15:49Hello Trevor
We are sorry for the delay in responding to your matter and assure you that we are looking into your matter.
Kind Regards, Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are looking into your matter.
Kind Regards, Natasha Vos
Hollard Life's reply26 Jul 2021, 15:49
Official
Hello Trevor
We are sorry for the delay in responding to your matter and assure you that we are looking into your matter.
Kind Regards, Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are looking into your matter.
Kind Regards, Natasha Vos
Hollard Life's replyOfficial
10 Sept 2021, 08:01Hello Trevor
We apologise for the time it took to resolve your matter and can confirm that your policy has effectively been cancelled and your premium refunded.
Contact us if you have any further concerns.
Kind Regards
Natasha Vos
We apologise for the time it took to resolve your matter and can confirm that your policy has effectively been cancelled and your premium refunded.
Contact us if you have any further concerns.
Kind Regards
Natasha Vos
Hollard Life's reply10 Sept 2021, 08:01
Official
Hello Trevor
We apologise for the time it took to resolve your matter and can confirm that your policy has effectively been cancelled and your premium refunded.
Contact us if you have any further concerns.
Kind Regards
Natasha Vos
We apologise for the time it took to resolve your matter and can confirm that your policy has effectively been cancelled and your premium refunded.
Contact us if you have any further concerns.
Kind Regards
Natasha Vos