outstanding premium deduction

I have a Hollard funeral cover and they did not deduct the premium of January, they called and we arrange for double deduction end of February but they confirm that my cove has relapsed therefor I need to start all over again in terms probation that will take another 6 months. That then where my problem lies.<br> <br> I went to the bank to find out the reason of the debit not going through as Hollard said I need to check with my bank as to what is the cause. Confirm with the bank that there was no problem and there were no attempts made for two months and there was funds available on my account. I might not know the reason of why did Hollard did not deduct but I want my funeral cover to be back to normal.(no probation for 6 months with no apparent reason),I cannot start afresh when the fault is not on my side, I need this to be sorted as soon as possible. <br>