Outstanding Funaral Cover Claim

My Mother had a funeral cover on het Jet Club account. She passed away on 20/07/2020. We have submitted a claim on 08/08/2020 for funeral cover at the Jet Store in Oudtshoorn. Till this day we have not received any feedback regarding the claim.

We were told by the store that they passed all the documentation to Hollard and that they we busy processing the claim. It has been more than a month. We were made believe that the funeral cover will pay out within 48 hours.