jM
jessica M

1 reviews | Active since Jan 2011

24 Jan 2025, 12:00

Outstanding claim

Hi we having a problem with this insurance company. The story goes like this on Tuesday 14 January 2025 my Uncle passed on in the early hours like around 5 AM at the hospital so before he gave me his details like the funeral policy details. He told us that is anything happens to him we need to claim and him telling me all this it’s because he doesn’t have kids, his kids and wife passed on more than 5 years ago. So his insurance is Hollard insurance company.

0
Replies (3)
Hollard Life
Hollard Life's reply24 Jan 2025, 12:39
Official
Hello jessica

Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.

For us to investigate your claim and expedite your request, kindly provide us the following details to get into the policy and provide prompt feedback.

Full name of the policy holder:
ID number of the policy holder:
Policy type/ where the policy was taken out:


Kind regards,
Social Resolutions Team
jM
jessica M's update24 Jan 2025, 18:26
Reviewer Update
Thank you for your response. Please note that the claim was finally paid at around 13:00.
Your response is highly appreciated

Regards
Jessica
Hollard Life
Hollard Life's reply27 Jan 2025, 09:51
Official
Hello Jessica M

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team