OOBA/HOLLARD RETRENCHMENT POLICY

Good day - I was retrenched end of March 2025 and requested the claim process from OOBA.

Followed the claim process in which Hollard sent me an email that I must send them an affidavit dated 28 April 2025, which I emailed on the 29th of April. Hollard did NOT reach out to my bank (bond holder) to advise that they will be paying the bond due to me being retrenched, so the bank and OOBA deducted their installments/premiums. I have spoken and emailed Hollard several times to ask them about the refund. First they told me the POP is not available as yet and then I was told payment was never done due to a system error. Next installment is due but still no response or communication regarding last month payment.

This morning it took me over 40 minutes to get to the right person (call drops), wrong person I am talking to, ect. and many more excuses, and I am still out of pocket due to Hollard dragging their feet. I am hoping that this review will reach Hollard, and I will get a call from Management to explain to me why I am treated like this.