One month to provide feedback

In October i was retrenched, on the 26 November i had sent through all my documents to Hollard to settle my Truworths account to date i have received no response. I am constantly being called by Truworths to settle the account, an agent called me now and advised that i must pay my account with my UIF money and they will not stop contacting me. Please urgently assist me as i have called everyone that could possibly assist i have even been to the Truworths branch and management have also made contact with the insurance but still no response