One in a million - Keep up the excellent service

My mother took out a funeral policy with Hollard some couple of months ago and she recently took anpther policy for my brother . On the 25/26 May she noticed that her accoutn was not debited for the new policy she took , so she asked me to call Hollard to enquire .And when she call in she was assisted by Bonolo who bravely apologized for the delay from Hollard side and informed by mother that the accoutn will be debited late today and she even further went on to group the policies so my mother can receive once notification for both policies which will reduce the bank charges. Thanks for the wonderful service keep it up .