On time paying = pathetically poor service

<p>I've been paying my hollard policy on time every month. When it comes to service delivery, why should they be on time? Or is it just wishful thinking that everyone should think like me? If i was always late paying my policy i would expect it would be the same right? But paying on time gets you that pathetic service. I put a claim in on tuesday the 31st of may 2016 for a death claim, my gran passed on, and today is wednesday the 8th of june, and im still furiously waiting for the pathetic service im paying for . With the funeral done sunday 5th of june 2016, i would have thought that hollard would have u covered. I never thought people can be so ***********, pathetic, heartless and plain useless. If the shoe was on the other foot i wonder if the ceo of hollard be so calm waiting on service delivery from his / her staff members. When i call all they tell me is it has been approved! Huh? So what is the hold up? If its approved why the hell am i still waiting?</p>