Not willing to assist

I recently took cover with hollard in February till to date I haven't received hard copies documents I understand with the fact that they need to be delivered it will probably take 3 weeks for them to deliver but after the time passes on I call Hollard to have this documents sent through to me as I haven't received them 2 weeks passes I call back again this time I get an agent that promises to have my document delivered at my work place which is outsurance by the way but a week later nothing I call again I'm being told I will be called back it's been 3 days I then take an initiative as I'm at work today as well assisting my clients guess what HOLLARD will only be in service on Tuesday what's that really??? I have done my homework according to the ombudsman report u r on the 4th place amongst the best insurers but the service I'm getting is saying a different story all I'm saying can someone please make sure that I get a sticker that shows that I'm insured with HOLLARD should anything happen then no stories of incorrect towing service used or whatsoever....But to be hones with you guys this not working on Saturday is not working out because your clients need assistance