Not responding to queries
I am still waiting for feedback. Going on 72 hours now without feedback , I mean I'm requesting policy documents but you guys aren't helping. Maybe coming here will get your attention because so far , I'm not impressed, disappointed actually.
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
03 Nov 2023, 15:37I requested my policy schedule from when I was still with my employer. We have/had a life cover policy which includes disability cover.
I need this for a claim and you are delaying the process. Please use my id number to access my policy
I need this for a claim and you are delaying the process. Please use my id number to access my policy
's update03 Nov 2023, 15:37
Reviewer Update
I requested my policy schedule from when I was still with my employer. We have/had a life cover policy which includes disability cover.
I need this for a claim and you are delaying the process. Please use my id number to access my policy
I need this for a claim and you are delaying the process. Please use my id number to access my policy
Hollard Life's replyOfficial
03 Nov 2023, 16:00Good day Nontuthuzelo,
Please note we have received your hello peter complaint. Can you please provide us with the policy number so that we may be able to escalate your matter to the correct department.
Kind Regards,
Escalated Complaints Team
Please note we have received your hello peter complaint. Can you please provide us with the policy number so that we may be able to escalate your matter to the correct department.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply03 Nov 2023, 16:00
Official
Good day Nontuthuzelo,
Please note we have received your hello peter complaint. Can you please provide us with the policy number so that we may be able to escalate your matter to the correct department.
Kind Regards,
Escalated Complaints Team
Please note we have received your hello peter complaint. Can you please provide us with the policy number so that we may be able to escalate your matter to the correct department.
Kind Regards,
Escalated Complaints Team
Hollard Life's replyOfficial
03 Nov 2023, 16:36Good Day Nontuthuzelo,
Noted will do so, however it might take a bit longer as we will need to first establish as to which part of business and department your policy falls under. It just makes the process getting assistance immediate. However we will try our level best to get you the information you require.
Kind Regards,
Escalated Complaints Team
Noted will do so, however it might take a bit longer as we will need to first establish as to which part of business and department your policy falls under. It just makes the process getting assistance immediate. However we will try our level best to get you the information you require.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply03 Nov 2023, 16:36
Official
Good Day Nontuthuzelo,
Noted will do so, however it might take a bit longer as we will need to first establish as to which part of business and department your policy falls under. It just makes the process getting assistance immediate. However we will try our level best to get you the information you require.
Kind Regards,
Escalated Complaints Team
Noted will do so, however it might take a bit longer as we will need to first establish as to which part of business and department your policy falls under. It just makes the process getting assistance immediate. However we will try our level best to get you the information you require.
Kind Regards,
Escalated Complaints Team
Hollard Life's replyOfficial
06 Nov 2023, 09:55Thanks for the info.
Hollard Life's reply06 Nov 2023, 09:55
Official
Thanks for the info.