Not paying for a claim

My mother in law passed away on the 12th of may this year.<br> I have made a call to Hollard previously to find out if everything is still in place with my Policy.<br> They gave me a ref number for the call and said we do not have to worry as all is in place and the policy will pay out R10000.00 if something should happen.<br> <br> After the funeral had taken place we recieved the documents from the undertakers and submitted the claim.<br> <br> After a few days we phoned them back and found out that they are only going to pay an amount of R750.00<br> <br> I would never recommend Hollard to any person and will have to cancel all my policies with them.<br>