Not my department

Hollardinsne***k I ask myself is this a Hollard policy or not cos when I phoned hollard customer care i was put to three different departments while I was waiting for the fourth one they just hanged up on the there side. I mean after 22 minutes on my cell phone it's enough to make anyone want to swear. Come on Hollard it's your policy an i want it cancelled please teach your consultants how to do there WORK cos the three i spoke to recognize the policy number but not there department.