Not living up to there word

Hollard Kiser Chiefs useless I have been with Hollard for many years this year alone a cancel one of my policy’s with them because I have paid more in by now then what it’s worth but still every year the preemie go’s up with 10%. I still have two that I want to cancel. In October I had to phone and to try to find out where is my cash back that was due in July. At first they said I had to phone in to claim the cash back after that it takes 72hours, 3days later it takes 7 – 14 working days. On the 23th of October after going from the one to another 8 times I wanted to cancel the two policies with them where I was told that the system do not allow them to cancel now I have to phone back on the 01st of November to do that but I note is there that the preemie wound go of gave me a reference number for the confirmation. Last night 31st October premise go off from my account. Phone this morning after three people spoke to a “Team Leader” Mavice the system is of and she will phone me back 13h00, no call back yet, try to phone again because I want to cancel and want my two payments back same story from the one to another, then finally got through to this lady telling me again it will take 14 working days what a joke. I have ask to putt through to a senior with after a big story from her side she put me on hold few minutes later phone off. Nothing new after 22 calls. What a waste of my money and time. Maybe know someone will sort this out for me and cancel the stupid policies.