Not happy with the service that I was given at Hollard Insurance

<p> I joined the Hollard funeral policy in 2003. I put my family under my name. They have been deducting montly on my bank account(R145). My Aunt Pass On the 23 June 2016. I went to one of the branch in Soweto to put the claim with all the document that was need. When get to Maponya Mall branch I was assisted by Langa. He check on the system and got the policy and took the documents and scanned them. He show me that he has send the email to the head office via email. He told me to wait they will call me. The funeral took place on the 30 June 2016. what always shock me when call the call center it is hard for them to get to my policy always the dont see it on they system. Yesteday consultants where just keep on transferring my call unit I get to Elizabeth. Elizabeth got my policy and, did not see the claim. Just imagine I have been paying thei policy for 14 years. But the treatment that am getting is so poor. I want to report this to the Ombudsman. I dont even want policy any more. I want to cancel even the Legal Policy that I rest send it </p>