Not allowed to know the benefits of the insured as a policy holder

I have funeral policy for my parents for over 10 years and I called to get the policy schedule, like to know all the benefits and how much I pay in details. I was told I'm not entitled to the information, only the insured person can get the information which is strange because I was never informed that as a policy holder before. I believe I have a right to know yearly because they increase the policy amount yearly and to avoid being ****med since it happens a lot when you claim, I received **** emails and phone calls when I claimed for my FIL so I don't understand what exactly is the issue