NM
Nelly M
1 reviews | Active since Dec 2017
26 Apr 2023, 11:23
NOT ADHERING TO CUSTOMER REQUEST
Last year August(2022) I sent an email requesting HOLLARD to cancel one of my insured people, till today this has not been done. I have been sending follow up emails, no one bothers to respond to them although I do get the auto-reply. 8 months later I have not received any feedback. When I spoke to a consultant last week she informed me that there was no emails received, I had to forward to the ALL the emails I have sent as well as their auto reply. But again no one has bothered to respond. HOLLARD need to refund me for all the months they have deducted the premiums for the person I requested that they must cancel and they never did. I am sending emails to them, and I expect them to respond via emails as well, that is my convenient mode of contact.
Helpful (0)
Replies (21)0
Replies (21)
Hollard Life's replyOfficial
26 Apr 2023, 12:18Hello Nelly,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply26 Apr 2023, 12:18
Official
Hello Nelly,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
NM
Nelly M's updateReviewer Update
26 Apr 2023, 12:35HOLLARD will be providing feedback within 5 WORKING DAYS. Again I find this so disturbing at the way they function. This is August 2022 query, which I was never given any feedback to till to date, after I sent ALL the emails last week which I didn't get response as well. Now I have to wait another 5 WORKING days for them to get back to me,like really......
NM
Nelly M's update26 Apr 2023, 12:35
Reviewer Update
HOLLARD will be providing feedback within 5 WORKING DAYS. Again I find this so disturbing at the way they function. This is August 2022 query, which I was never given any feedback to till to date, after I sent ALL the emails last week which I didn't get response as well. Now I have to wait another 5 WORKING days for them to get back to me,like really......
NM
Nelly M's updateReviewer Update
26 Apr 2023, 13:20This is really absurd. I HAVE AGAIN EMAIL TO YOU.
***
***
NM
Nelly M's update26 Apr 2023, 13:20
Reviewer Update
This is really absurd. I HAVE AGAIN EMAIL TO YOU.
***
***
Hollard Life's replyOfficial
26 Apr 2023, 14:50Thank you.
Hollard Life's reply26 Apr 2023, 14:50
Official
Thank you.
NM
Nelly M's updateReviewer Update
04 May 2023, 09:09Good day
I am still waiting for feedback.....
I am still waiting for feedback.....
NM
Nelly M's update04 May 2023, 09:09
Reviewer Update
Good day
I am still waiting for feedback.....
I am still waiting for feedback.....
Hollard Life's replyOfficial
04 May 2023, 10:44Hi Nelly,
Have asked the admin team to call you, and provide you with feedback, also to explain what are we waiting for from our side. So that we may refund you, your money accordingly and correct amount.
Kind Regards,
Escalated Complaints Team
Have asked the admin team to call you, and provide you with feedback, also to explain what are we waiting for from our side. So that we may refund you, your money accordingly and correct amount.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply04 May 2023, 10:44
Official
Hi Nelly,
Have asked the admin team to call you, and provide you with feedback, also to explain what are we waiting for from our side. So that we may refund you, your money accordingly and correct amount.
Kind Regards,
Escalated Complaints Team
Have asked the admin team to call you, and provide you with feedback, also to explain what are we waiting for from our side. So that we may refund you, your money accordingly and correct amount.
Kind Regards,
Escalated Complaints Team
NM
Nelly M's updateReviewer Update
05 May 2023, 10:22A lady called me yesterday I told her I am very busy she then asked when will be the best time to call me, I said she needs to call me back at 16h00. Guess what? she didn't call back. Now few minutes ago she calls X2 I keep on saying hello hello while she is busy talking to someone else on the side about bounced cheques. Like really? I am at work people, I also need to be respected. Don't call me while you are preoccupied with something, and respect me when I say I am busy at work you must contact me at a certain time. That is the whole reason why I chose email as a communication mode. Thank you.
NM
Nelly M's update05 May 2023, 10:22
Reviewer Update
A lady called me yesterday I told her I am very busy she then asked when will be the best time to call me, I said she needs to call me back at 16h00. Guess what? she didn't call back. Now few minutes ago she calls X2 I keep on saying hello hello while she is busy talking to someone else on the side about bounced cheques. Like really? I am at work people, I also need to be respected. Don't call me while you are preoccupied with something, and respect me when I say I am busy at work you must contact me at a certain time. That is the whole reason why I chose email as a communication mode. Thank you.
Hollard Life's replyOfficial
05 May 2023, 12:48Hi Nelly,
We do apologies for the lack of professionalism from our agents part. The reason we called was for us to reassure you that we are working on you query and that it will be sorted out soon. However we note that you prefer emails as your mode of communication and we will stick to that.
Kind Regards,
Escalated Complaints Team
We do apologies for the lack of professionalism from our agents part. The reason we called was for us to reassure you that we are working on you query and that it will be sorted out soon. However we note that you prefer emails as your mode of communication and we will stick to that.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply05 May 2023, 12:48
Official
Hi Nelly,
We do apologies for the lack of professionalism from our agents part. The reason we called was for us to reassure you that we are working on you query and that it will be sorted out soon. However we note that you prefer emails as your mode of communication and we will stick to that.
Kind Regards,
Escalated Complaints Team
We do apologies for the lack of professionalism from our agents part. The reason we called was for us to reassure you that we are working on you query and that it will be sorted out soon. However we note that you prefer emails as your mode of communication and we will stick to that.
Kind Regards,
Escalated Complaints Team
NM
Nelly M's updateReviewer Update
05 May 2023, 13:00Thank you for your response.
NM
Nelly M's update05 May 2023, 13:00
Reviewer Update
Thank you for your response.
Hollard Life's replyOfficial
05 May 2023, 19:58Thank You..
Hollard Life's reply05 May 2023, 19:58
Official
Thank You..
NM
Nelly M's updateReviewer Update
11 May 2023, 14:20Good day
It has been more than 5 WORKING DAYS and I still have not received any positive feedback. What is the hold up.
It has been more than 5 WORKING DAYS and I still have not received any positive feedback. What is the hold up.
NM
Nelly M's update11 May 2023, 14:20
Reviewer Update
Good day
It has been more than 5 WORKING DAYS and I still have not received any positive feedback. What is the hold up.
It has been more than 5 WORKING DAYS and I still have not received any positive feedback. What is the hold up.
Hollard Life's replyOfficial
11 May 2023, 15:09Hi Nelly,
Please note we have not forgotten or ignoring you on the matter, we await our IT Department to provide us with the information. I have once again asked for feedback and have escalated to management now for their intervention.
Kind Regards,
Escalated Complaints Team
Please note we have not forgotten or ignoring you on the matter, we await our IT Department to provide us with the information. I have once again asked for feedback and have escalated to management now for their intervention.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply11 May 2023, 15:09
Official
Hi Nelly,
Please note we have not forgotten or ignoring you on the matter, we await our IT Department to provide us with the information. I have once again asked for feedback and have escalated to management now for their intervention.
Kind Regards,
Escalated Complaints Team
Please note we have not forgotten or ignoring you on the matter, we await our IT Department to provide us with the information. I have once again asked for feedback and have escalated to management now for their intervention.
Kind Regards,
Escalated Complaints Team
NM
Nelly M's updateReviewer Update
26 May 2023, 09:35Its exactly a month since I lodged a complaint and to date nothing has happened to the query that was supposed to be resolved within 5 days. Can somebody tell me who is dealing with this and who is overseas that they are waiting for to resolve the fact that I requested in August 2022 to cancel someone insured and that they refund me... This is really ridiculous. ON TOP OF EVERYTHING ELSE, MID APRIL I REQUESTED THAT MY D/O DATE BE AMENDEND FROM THE 25TH TO THE LAST DAY OF THE MONTH. I WAS INFORMED THAT BECAUSE ITS ALREADY MIDMONTH THE REQUEST WILL BE EFFECTIVE END MAY 2023, I UNDERSTOOD. BUT TAKE A WILD GUESS!!!! ON THE 25/05/2023 THEY DEBITED MY ACCOUNT. GUYS THIS IS REALLY THE HIGHEST LEVEL OF INCOMPETENCY AND NOT LISTENING TO YOUR CLIENT'S NEEDS. I HAVE BEEN WITH HOLLARD SINCE 2015, LOTS OF MY MONEY INVOLVED WHICH MAKES IT HARD TO MOVE TO ANOTHER PROVIDER AS I WILL LOOSE OUT, BUT THE WAY YOU ARE TREATING ME AS YOUR CLIENT ITS NOT ON.......... I AM ESCALATING THIS MATTER TO THE OMBUDSMAN AS REALLY I AM TIRED.
NM
Nelly M's update26 May 2023, 09:35
Reviewer Update
Its exactly a month since I lodged a complaint and to date nothing has happened to the query that was supposed to be resolved within 5 days. Can somebody tell me who is dealing with this and who is overseas that they are waiting for to resolve the fact that I requested in August 2022 to cancel someone insured and that they refund me... This is really ridiculous. ON TOP OF EVERYTHING ELSE, MID APRIL I REQUESTED THAT MY D/O DATE BE AMENDEND FROM THE 25TH TO THE LAST DAY OF THE MONTH. I WAS INFORMED THAT BECAUSE ITS ALREADY MIDMONTH THE REQUEST WILL BE EFFECTIVE END MAY 2023, I UNDERSTOOD. BUT TAKE A WILD GUESS!!!! ON THE 25/05/2023 THEY DEBITED MY ACCOUNT. GUYS THIS IS REALLY THE HIGHEST LEVEL OF INCOMPETENCY AND NOT LISTENING TO YOUR CLIENT'S NEEDS. I HAVE BEEN WITH HOLLARD SINCE 2015, LOTS OF MY MONEY INVOLVED WHICH MAKES IT HARD TO MOVE TO ANOTHER PROVIDER AS I WILL LOOSE OUT, BUT THE WAY YOU ARE TREATING ME AS YOUR CLIENT ITS NOT ON.......... I AM ESCALATING THIS MATTER TO THE OMBUDSMAN AS REALLY I AM TIRED.
NM
Nelly M's updateReviewer Update
26 May 2023, 11:15 Hello Nelly,
We are sorry for the delay in responding to your matter and assure you that we are looking into your query.
Kind Regards, Escalated Complaints Team
YOUR RESPONSE IS AS GOOD AS NO RESPONSE AST ALL
We are sorry for the delay in responding to your matter and assure you that we are looking into your query.
Kind Regards, Escalated Complaints Team
YOUR RESPONSE IS AS GOOD AS NO RESPONSE AST ALL
NM
Nelly M's update26 May 2023, 11:15
Reviewer Update
Hello Nelly,
We are sorry for the delay in responding to your matter and assure you that we are looking into your query.
Kind Regards, Escalated Complaints Team
YOUR RESPONSE IS AS GOOD AS NO RESPONSE AST ALL
We are sorry for the delay in responding to your matter and assure you that we are looking into your query.
Kind Regards, Escalated Complaints Team
YOUR RESPONSE IS AS GOOD AS NO RESPONSE AST ALL
NM
Nelly M's updateReviewer Update
26 May 2023, 11:26THIS MATTER HAS BEEN ESCALATED FURTHER. THANK YOU
NM
Nelly M's update26 May 2023, 11:26
Reviewer Update
THIS MATTER HAS BEEN ESCALATED FURTHER. THANK YOU
Hollard Life's replyOfficial
26 May 2023, 12:32Hi Nelly,
Thank you, Noted.
Kind Regards,
Escalated Complaints Team
Thank you, Noted.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply26 May 2023, 12:32
Official
Hi Nelly,
Thank you, Noted.
Kind Regards,
Escalated Complaints Team
Thank you, Noted.
Kind Regards,
Escalated Complaints Team
NM
Nelly M's updateReviewer Update
26 May 2023, 12:38 Hollard Life's reply:
26 May 2023, 12:32
Hi Nelly,
Thank you, Noted.
Kind Regards,
Escalated Complaints Team
____________________________________________________________________________
Could you please advise what has been noted as per your above response.
Thank you
26 May 2023, 12:32
Hi Nelly,
Thank you, Noted.
Kind Regards,
Escalated Complaints Team
____________________________________________________________________________
Could you please advise what has been noted as per your above response.
Thank you
NM
Nelly M's update26 May 2023, 12:38
Reviewer Update
Hollard Life's reply:
26 May 2023, 12:32
Hi Nelly,
Thank you, Noted.
Kind Regards,
Escalated Complaints Team
____________________________________________________________________________
Could you please advise what has been noted as per your above response.
Thank you
26 May 2023, 12:32
Hi Nelly,
Thank you, Noted.
Kind Regards,
Escalated Complaints Team
____________________________________________________________________________
Could you please advise what has been noted as per your above response.
Thank you
Hollard Life's replyOfficial
02 Jun 2023, 09:56Hi Nelly,
We note that you have taken the matter further.
Kind Regards,
Escalated Complaints Team
We note that you have taken the matter further.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply02 Jun 2023, 09:56
Official
Hi Nelly,
We note that you have taken the matter further.
Kind Regards,
Escalated Complaints Team
We note that you have taken the matter further.
Kind Regards,
Escalated Complaints Team
NM
Nelly M's updateReviewer Update
30 Aug 2023, 08:56Good Morning
This case is not resolved, but instead more queries are adding on.
On the 4th of July I received feedback from the Ombudsman that query has been resolved and an amount of R1485.22 was to be refunded to me based on the premiums calculation from the day I requested cancellation of the insured person.
In August I was only refunded R976.69. I queried this with Hollard, and Chriselda called me and notified me that as per the finance department they made a mistake on my refund and I was short paid by _R200.00 and odd rands? But according to her calculations she can see as well that the shortfall is more that R200.00. My questions to her was on the refund of R1485.22 I am being paid R976.69 back what is suppose to be the shortfall then? She said she will query that and will get back to me, that was on the 14/08, till today 30/08, Chriselda hasn't come back to me with the answer to my refund.
Going back to the 10/08 after I have sent an email to Hollard requesting that the debit order for ALL my premiums be deducted as a one totaled premium of R1983.57 for all my policies, Chriselda contacted me on the 10/08 and reassured me that on the 25/08 going forward, an amount with the total of all the policies will be deducted. I asked her this repeatedly as I wanted to make sure that there are no mistakes on this (please listen to the recordings 10/08 at 4pm), as she explained about policy ***7 that was a query hence it was not deducted or not deducted whatever the case maybe, which I said okay but going forward this is what is my request. Again not all the premiums were deducted by Hollard on 25/08, only R1273.35 was deducted. Who's fault is it. I have requested this over and over again, but it seems like Hollard has jus got this personal vendetta against me.
I am so tired of this, I have invested a lot of money and years into my policies to be treated like this. I am so tired of being called my Hollard agents everyday and have to be read the stupid policies which ya'll do not abide to. I am so tired of confirming my ID nrs and confirming the same cell phone number that they called me on - how s*&& is that.
I am tired Hollard, kiningi nje. Can someone just do what they are suppose to be doing.
For 2 consecutive months I had to pay manually for the premiums because my premiums were not collected by debit order as per my agreed contract. Am I supppose to be paying manually againt this month? just beacuse of your negligence. I have been to the Ombudsman's, do I go to court now in order to have my policies sorted out with you?
Can this be put to rest its long overdue and emotionally draining.
Thank you
Nelly
This case is not resolved, but instead more queries are adding on.
On the 4th of July I received feedback from the Ombudsman that query has been resolved and an amount of R1485.22 was to be refunded to me based on the premiums calculation from the day I requested cancellation of the insured person.
In August I was only refunded R976.69. I queried this with Hollard, and Chriselda called me and notified me that as per the finance department they made a mistake on my refund and I was short paid by _R200.00 and odd rands? But according to her calculations she can see as well that the shortfall is more that R200.00. My questions to her was on the refund of R1485.22 I am being paid R976.69 back what is suppose to be the shortfall then? She said she will query that and will get back to me, that was on the 14/08, till today 30/08, Chriselda hasn't come back to me with the answer to my refund.
Going back to the 10/08 after I have sent an email to Hollard requesting that the debit order for ALL my premiums be deducted as a one totaled premium of R1983.57 for all my policies, Chriselda contacted me on the 10/08 and reassured me that on the 25/08 going forward, an amount with the total of all the policies will be deducted. I asked her this repeatedly as I wanted to make sure that there are no mistakes on this (please listen to the recordings 10/08 at 4pm), as she explained about policy ***7 that was a query hence it was not deducted or not deducted whatever the case maybe, which I said okay but going forward this is what is my request. Again not all the premiums were deducted by Hollard on 25/08, only R1273.35 was deducted. Who's fault is it. I have requested this over and over again, but it seems like Hollard has jus got this personal vendetta against me.
I am so tired of this, I have invested a lot of money and years into my policies to be treated like this. I am so tired of being called my Hollard agents everyday and have to be read the stupid policies which ya'll do not abide to. I am so tired of confirming my ID nrs and confirming the same cell phone number that they called me on - how s*&& is that.
I am tired Hollard, kiningi nje. Can someone just do what they are suppose to be doing.
For 2 consecutive months I had to pay manually for the premiums because my premiums were not collected by debit order as per my agreed contract. Am I supppose to be paying manually againt this month? just beacuse of your negligence. I have been to the Ombudsman's, do I go to court now in order to have my policies sorted out with you?
- I need my full refund to be paid out.
- I need the debit order issue to be sorted out.
- I need all communication in writting via email
- I don't want any agent to contact me so I can be listeing to that long protocols you dont follow and confirm my ID and cell nr they callled me on.
Can this be put to rest its long overdue and emotionally draining.
Thank you
Nelly
NM
Nelly M's update30 Aug 2023, 08:56
Reviewer Update
Good Morning
This case is not resolved, but instead more queries are adding on.
On the 4th of July I received feedback from the Ombudsman that query has been resolved and an amount of R1485.22 was to be refunded to me based on the premiums calculation from the day I requested cancellation of the insured person.
In August I was only refunded R976.69. I queried this with Hollard, and Chriselda called me and notified me that as per the finance department they made a mistake on my refund and I was short paid by _R200.00 and odd rands? But according to her calculations she can see as well that the shortfall is more that R200.00. My questions to her was on the refund of R1485.22 I am being paid R976.69 back what is suppose to be the shortfall then? She said she will query that and will get back to me, that was on the 14/08, till today 30/08, Chriselda hasn't come back to me with the answer to my refund.
Going back to the 10/08 after I have sent an email to Hollard requesting that the debit order for ALL my premiums be deducted as a one totaled premium of R1983.57 for all my policies, Chriselda contacted me on the 10/08 and reassured me that on the 25/08 going forward, an amount with the total of all the policies will be deducted. I asked her this repeatedly as I wanted to make sure that there are no mistakes on this (please listen to the recordings 10/08 at 4pm), as she explained about policy ***7 that was a query hence it was not deducted or not deducted whatever the case maybe, which I said okay but going forward this is what is my request. Again not all the premiums were deducted by Hollard on 25/08, only R1273.35 was deducted. Who's fault is it. I have requested this over and over again, but it seems like Hollard has jus got this personal vendetta against me.
I am so tired of this, I have invested a lot of money and years into my policies to be treated like this. I am so tired of being called my Hollard agents everyday and have to be read the stupid policies which ya'll do not abide to. I am so tired of confirming my ID nrs and confirming the same cell phone number that they called me on - how s*&& is that.
I am tired Hollard, kiningi nje. Can someone just do what they are suppose to be doing.
For 2 consecutive months I had to pay manually for the premiums because my premiums were not collected by debit order as per my agreed contract. Am I supppose to be paying manually againt this month? just beacuse of your negligence. I have been to the Ombudsman's, do I go to court now in order to have my policies sorted out with you?
Can this be put to rest its long overdue and emotionally draining.
Thank you
Nelly
This case is not resolved, but instead more queries are adding on.
On the 4th of July I received feedback from the Ombudsman that query has been resolved and an amount of R1485.22 was to be refunded to me based on the premiums calculation from the day I requested cancellation of the insured person.
In August I was only refunded R976.69. I queried this with Hollard, and Chriselda called me and notified me that as per the finance department they made a mistake on my refund and I was short paid by _R200.00 and odd rands? But according to her calculations she can see as well that the shortfall is more that R200.00. My questions to her was on the refund of R1485.22 I am being paid R976.69 back what is suppose to be the shortfall then? She said she will query that and will get back to me, that was on the 14/08, till today 30/08, Chriselda hasn't come back to me with the answer to my refund.
Going back to the 10/08 after I have sent an email to Hollard requesting that the debit order for ALL my premiums be deducted as a one totaled premium of R1983.57 for all my policies, Chriselda contacted me on the 10/08 and reassured me that on the 25/08 going forward, an amount with the total of all the policies will be deducted. I asked her this repeatedly as I wanted to make sure that there are no mistakes on this (please listen to the recordings 10/08 at 4pm), as she explained about policy ***7 that was a query hence it was not deducted or not deducted whatever the case maybe, which I said okay but going forward this is what is my request. Again not all the premiums were deducted by Hollard on 25/08, only R1273.35 was deducted. Who's fault is it. I have requested this over and over again, but it seems like Hollard has jus got this personal vendetta against me.
I am so tired of this, I have invested a lot of money and years into my policies to be treated like this. I am so tired of being called my Hollard agents everyday and have to be read the stupid policies which ya'll do not abide to. I am so tired of confirming my ID nrs and confirming the same cell phone number that they called me on - how s*&& is that.
I am tired Hollard, kiningi nje. Can someone just do what they are suppose to be doing.
For 2 consecutive months I had to pay manually for the premiums because my premiums were not collected by debit order as per my agreed contract. Am I supppose to be paying manually againt this month? just beacuse of your negligence. I have been to the Ombudsman's, do I go to court now in order to have my policies sorted out with you?
- I need my full refund to be paid out.
- I need the debit order issue to be sorted out.
- I need all communication in writting via email
- I don't want any agent to contact me so I can be listeing to that long protocols you dont follow and confirm my ID and cell nr they callled me on.
Can this be put to rest its long overdue and emotionally draining.
Thank you
Nelly
NM
Nelly M's updateReviewer Update
30 Aug 2023, 09:04 Good Morning
This case is not resolved, but instead more queries are adding on.
On the 4th of July I received feedback from the Ombudsman that query has been resolved and an amount of R1485.22 was to be refunded to me based on the premiums calculation from the day I requested cancellation of the insured person.
In August I was only refunded R976.69. I queried this with Hollard, and Chriselda called me and notified me that as per the finance department they made a mistake on my refund, and I was short paid by _R200.00 and odd rands? But according to her calculations she can see as well that the shortfall is more than R200.00. My questions to her were on the refund of R1485.22 I am being paid R976.69 back what is supposed to be the shortfall then? She said she will query that and will get back to me, that was on the 14/08, till today 30/08, Chriselda hasn't come back to me with the answer to my refund.
Going back to the 10/08 after I have sent an email to Hollard requesting that the debit order for ALL my premiums be deducted as a one totalled premium of R1983.57 for all my policies, Chriselda contacted me on the 10/08 and reassured me that on the 25/08 going forward, an amount with the total of all the policies will be deducted. I asked her this repeatedly as I wanted to make sure that there are no mistakes on this (please listen to the recordings 10/08 at 4pm), as she explained about policy **********7 that was a query hence it was not deducted or not deducted whatever the case maybe, which I said okay but going forward this is what is my request. Again, not all the premiums were deducted by Hollard on 25/08, only R1273.35 was deducted. Whose fault is it. I have requested this repeatedly, but it seems like Hollard has just got this personal vendetta against me.
I am so tired of this; I have invested a lot of money and years into my policies to be treated like this. I am so tired of being called my Hollard agents every day and have to be read the stupid policies which ya'll do not abide to. I am so tired of confirming my ID nrs and confirming the same cell phone number that they called me on - how s*&& is that.
I am tired Hollard, kiningi nje. Can someone just do what they are supposed to be doing.
For 2 consecutive months I had to pay manually for the premiums because my premiums were not collected by debit order as per my agreed contract. Am I supposed to be paying manually again this month? just because of your negligence. I have been to the Ombudsman’s; do I go to court now in order to have my policies sorted out with you?
Can this be put to rest its long overdue and emotionally draining.
Thank you
Nelly
This case is not resolved, but instead more queries are adding on.
On the 4th of July I received feedback from the Ombudsman that query has been resolved and an amount of R1485.22 was to be refunded to me based on the premiums calculation from the day I requested cancellation of the insured person.
In August I was only refunded R976.69. I queried this with Hollard, and Chriselda called me and notified me that as per the finance department they made a mistake on my refund, and I was short paid by _R200.00 and odd rands? But according to her calculations she can see as well that the shortfall is more than R200.00. My questions to her were on the refund of R1485.22 I am being paid R976.69 back what is supposed to be the shortfall then? She said she will query that and will get back to me, that was on the 14/08, till today 30/08, Chriselda hasn't come back to me with the answer to my refund.
Going back to the 10/08 after I have sent an email to Hollard requesting that the debit order for ALL my premiums be deducted as a one totalled premium of R1983.57 for all my policies, Chriselda contacted me on the 10/08 and reassured me that on the 25/08 going forward, an amount with the total of all the policies will be deducted. I asked her this repeatedly as I wanted to make sure that there are no mistakes on this (please listen to the recordings 10/08 at 4pm), as she explained about policy **********7 that was a query hence it was not deducted or not deducted whatever the case maybe, which I said okay but going forward this is what is my request. Again, not all the premiums were deducted by Hollard on 25/08, only R1273.35 was deducted. Whose fault is it. I have requested this repeatedly, but it seems like Hollard has just got this personal vendetta against me.
I am so tired of this; I have invested a lot of money and years into my policies to be treated like this. I am so tired of being called my Hollard agents every day and have to be read the stupid policies which ya'll do not abide to. I am so tired of confirming my ID nrs and confirming the same cell phone number that they called me on - how s*&& is that.
I am tired Hollard, kiningi nje. Can someone just do what they are supposed to be doing.
For 2 consecutive months I had to pay manually for the premiums because my premiums were not collected by debit order as per my agreed contract. Am I supposed to be paying manually again this month? just because of your negligence. I have been to the Ombudsman’s; do I go to court now in order to have my policies sorted out with you?
- I need my full refund to be paid out.
- I need the debit order issue to be sorted out.
- I need all communication in writing via email.
- I don't want any agent to contact me so I can be listening to that long protocols you don’t follow and confirm my ID and cell nr they called me on.
Can this be put to rest its long overdue and emotionally draining.
Thank you
Nelly
NM
Nelly M's update30 Aug 2023, 09:04
Reviewer Update
Good Morning
This case is not resolved, but instead more queries are adding on.
On the 4th of July I received feedback from the Ombudsman that query has been resolved and an amount of R1485.22 was to be refunded to me based on the premiums calculation from the day I requested cancellation of the insured person.
In August I was only refunded R976.69. I queried this with Hollard, and Chriselda called me and notified me that as per the finance department they made a mistake on my refund, and I was short paid by _R200.00 and odd rands? But according to her calculations she can see as well that the shortfall is more than R200.00. My questions to her were on the refund of R1485.22 I am being paid R976.69 back what is supposed to be the shortfall then? She said she will query that and will get back to me, that was on the 14/08, till today 30/08, Chriselda hasn't come back to me with the answer to my refund.
Going back to the 10/08 after I have sent an email to Hollard requesting that the debit order for ALL my premiums be deducted as a one totalled premium of R1983.57 for all my policies, Chriselda contacted me on the 10/08 and reassured me that on the 25/08 going forward, an amount with the total of all the policies will be deducted. I asked her this repeatedly as I wanted to make sure that there are no mistakes on this (please listen to the recordings 10/08 at 4pm), as she explained about policy **********7 that was a query hence it was not deducted or not deducted whatever the case maybe, which I said okay but going forward this is what is my request. Again, not all the premiums were deducted by Hollard on 25/08, only R1273.35 was deducted. Whose fault is it. I have requested this repeatedly, but it seems like Hollard has just got this personal vendetta against me.
I am so tired of this; I have invested a lot of money and years into my policies to be treated like this. I am so tired of being called my Hollard agents every day and have to be read the stupid policies which ya'll do not abide to. I am so tired of confirming my ID nrs and confirming the same cell phone number that they called me on - how s*&& is that.
I am tired Hollard, kiningi nje. Can someone just do what they are supposed to be doing.
For 2 consecutive months I had to pay manually for the premiums because my premiums were not collected by debit order as per my agreed contract. Am I supposed to be paying manually again this month? just because of your negligence. I have been to the Ombudsman’s; do I go to court now in order to have my policies sorted out with you?
Can this be put to rest its long overdue and emotionally draining.
Thank you
Nelly
This case is not resolved, but instead more queries are adding on.
On the 4th of July I received feedback from the Ombudsman that query has been resolved and an amount of R1485.22 was to be refunded to me based on the premiums calculation from the day I requested cancellation of the insured person.
In August I was only refunded R976.69. I queried this with Hollard, and Chriselda called me and notified me that as per the finance department they made a mistake on my refund, and I was short paid by _R200.00 and odd rands? But according to her calculations she can see as well that the shortfall is more than R200.00. My questions to her were on the refund of R1485.22 I am being paid R976.69 back what is supposed to be the shortfall then? She said she will query that and will get back to me, that was on the 14/08, till today 30/08, Chriselda hasn't come back to me with the answer to my refund.
Going back to the 10/08 after I have sent an email to Hollard requesting that the debit order for ALL my premiums be deducted as a one totalled premium of R1983.57 for all my policies, Chriselda contacted me on the 10/08 and reassured me that on the 25/08 going forward, an amount with the total of all the policies will be deducted. I asked her this repeatedly as I wanted to make sure that there are no mistakes on this (please listen to the recordings 10/08 at 4pm), as she explained about policy **********7 that was a query hence it was not deducted or not deducted whatever the case maybe, which I said okay but going forward this is what is my request. Again, not all the premiums were deducted by Hollard on 25/08, only R1273.35 was deducted. Whose fault is it. I have requested this repeatedly, but it seems like Hollard has just got this personal vendetta against me.
I am so tired of this; I have invested a lot of money and years into my policies to be treated like this. I am so tired of being called my Hollard agents every day and have to be read the stupid policies which ya'll do not abide to. I am so tired of confirming my ID nrs and confirming the same cell phone number that they called me on - how s*&& is that.
I am tired Hollard, kiningi nje. Can someone just do what they are supposed to be doing.
For 2 consecutive months I had to pay manually for the premiums because my premiums were not collected by debit order as per my agreed contract. Am I supposed to be paying manually again this month? just because of your negligence. I have been to the Ombudsman’s; do I go to court now in order to have my policies sorted out with you?
- I need my full refund to be paid out.
- I need the debit order issue to be sorted out.
- I need all communication in writing via email.
- I don't want any agent to contact me so I can be listening to that long protocols you don’t follow and confirm my ID and cell nr they called me on.
Can this be put to rest its long overdue and emotionally draining.
Thank you
Nelly
Hollard Life's replyOfficial
25 Jan 2024, 09:29Hello Nelly,
Please note this case was dealt with through the Ombudsman.
Regards,
Escalated Team
Please note this case was dealt with through the Ombudsman.
Regards,
Escalated Team
Hollard Life's reply25 Jan 2024, 09:29
Official
Hello Nelly,
Please note this case was dealt with through the Ombudsman.
Regards,
Escalated Team
Please note this case was dealt with through the Ombudsman.
Regards,
Escalated Team