NOT A FUNERAL COVER! A WAR INVITATION -GET AIRTIME/ PETROL TO WASTE

I called Hollard for a funeral claim on 20/01/2021, the consultant send me the instructions for the claim but some of the instructions was left out, that i found out after i followed up. I called to find out if they got my email, the agent was unhelpfull as she said they didnt get the documents without asking me my email address and time that the email was send. I complaint as i emailed the documents and requested that i speak to a senior, the senior was not available and would call us back. NEVER!!! YOU WILL CALL AND CALL TILL YOU BLUE IN THE FACE. We took out a funeral cover to assist us with the funeral funeral already took place Thank God i had money to pay the funeral parlor. WHEN YOU PAY HOLLARD FUNERAL START TO SAVE ALSO FOR YOUR FUNERAL, THESE GUYS WILL NOT LET YOU MORN. the agents (two) dropped calls on us!! They are give different info - this place is running around like headless chickens. The sales person called me on Friday - Oh my did i give him a piece of my mind. I told him taking a policy out with him wuld be like pulling a trigger and shooting my self 10 times in the head. i can only take my head off for his patience, this is the type of person you need working at claims. We got fed up as the email are not received, there is no call backs, no management structure and decided we going to the branch and asked them for the branch close to us. They gave us Lakeside mall, WOW WOW WOW - THEY MOVED 5 YEARS AGO!! we called back to express our dissatisfaction, they said now go to Germiston - WOW WOW WOW They also closed there.. no wonder the lady dropped the call on us as they are not informed. I have send several emails to complaints, clients service and claims no response from this company. I asked for Dirk and Saks NO ONE CARE. If you want to move your policy go to Capitec they can take it over. @ Capitec your service is good. I requested the recordings as i will take this further, still didn't get the recordings.