Non-return of premium

I recently cancelled my funeral policy with Hollard, which then went a head and still deducted the monthly premium. They cited that it was policy but could not provide said policy. When contacted after the deduction they sent me to the bank to reverse the deduction which could not have been done as they had to return the money.

After more calls they cited they know nothing of the amount, then couldn't find communication, then told me I needed to wait 14 days.

So once again money taken that doesn't belong to them - theft, and no promises and lies along the way.

Easy to sell a policy but loathe to return fees that does not belong to them.