Non Existing Service, Hollard NOT Interested in Your Application...

I have been a broker selling the Hollard life product to my client for 12 years and lately the service is *******. I have been trying to get Hollard to pay the doctor for the medicals that was done for new applications for weeks and they do not even answer me. I have cases that all requirement has been met since November 2024, but Hollard is unable to provide a final offer for these cases that is in line with the signed quotes. I follow up on this more than once a day and the excuses range form staff being on leave for the festive season at the end of January still, system problems, training and meetings that interfere with Hollard employees ability to do their work, and the list of lame excuses goes on. My clients think that I am a retard for recommending a product from a company that clearly no longer care about their client nor their brokers reputations. I no longer know what to tell my client as it seems as if they are correct for thinking that Hollard is useless. They want to know from me how Hollard will pay a claim if they can’t even pay a doctor for doing a medical report or a ECG. I recommended this product, thinking that Hollard is still be best but not even the managers seem to care how horrifying the service is. I have begged two of the managers for help with no luck and no response. In fact they told me to stop pestering them because they are buys and don't have time to help me. It might be best to not even apply for this product because you will never get cover even if you pay the doctor yourself… I have done all I can think of but no one is getting back to me.