CA
Calvin A
1 reviews | Active since Dec 2014
27 Aug 2015, 11:36
Non existant customer service
I have been a client of Hollard's for many years and yet when i call they cannot tell me what my life insurance policy number is or even email it when i have given my ID number, surely my email should be on the system at least. Every month debits are done to my wife and my account as we both have life insurance policies. My main issue is that we receive no calls, no emails, no statements, no communication whatsoever!! No customer service at all. I am not even sure if we are even covered. Please just contact me with regards to refunding all of my money as i cannot deal with this level of service, i am sure there are other companies that will be able to deliver the service i require.
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Hollard Life's replyOfficial
27 Aug 2015, 13:08Hello calza.ct,
Thank you for bringing this matter to our attention.
At Hollard we strive to make every interaction with our customers a pleasant one and go to great lengths to ensure customer satisfaction.
We also wish to convey our sincerest apologies for any inconvenience you have experienced with regards to not being able to get your policy documents.
As discussed, I will arrange for contact to be made with you to address the communication but a security check will have to be done in order to prevent *****.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention.
At Hollard we strive to make every interaction with our customers a pleasant one and go to great lengths to ensure customer satisfaction.
We also wish to convey our sincerest apologies for any inconvenience you have experienced with regards to not being able to get your policy documents.
As discussed, I will arrange for contact to be made with you to address the communication but a security check will have to be done in order to prevent *****.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply27 Aug 2015, 13:08
Official
Hello calza.ct,
Thank you for bringing this matter to our attention.
At Hollard we strive to make every interaction with our customers a pleasant one and go to great lengths to ensure customer satisfaction.
We also wish to convey our sincerest apologies for any inconvenience you have experienced with regards to not being able to get your policy documents.
As discussed, I will arrange for contact to be made with you to address the communication but a security check will have to be done in order to prevent *****.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention.
At Hollard we strive to make every interaction with our customers a pleasant one and go to great lengths to ensure customer satisfaction.
We also wish to convey our sincerest apologies for any inconvenience you have experienced with regards to not being able to get your policy documents.
As discussed, I will arrange for contact to be made with you to address the communication but a security check will have to be done in order to prevent *****.
Kind Regards
Lynne Lawrence
***