ST
Swas-T Tuscano
1 reviews | Active since Oct 2014
09 Feb 2021, 21:49
No valid contact numbers to claim funeral benefit.
I regret taking a Funeral policy through they for my parents. I have tried to contact the numbers on my statement since 1 Feb to claim for the death of my mum and to date, not a single call and you would think after logging a complaint, someone would care to call, however 6 auto response to date and not a single soul has made contact with me. I’ve held on for hours on end and all numbers get disconnected or never answer. I’m unable to reach them to notify them of the death nor claim. I was unable to do the funeral due to this inhuman process and had to take out a loan to lay my mum to rest. This is absolutely unacceptable, amongst our time of grieving, we have to deal with the added stress of incompetence. And to top it all, I received sms from jet that my installment for February is not yet paid. How ironic. I’m unable to reach anyone to claim. Very sad!
Helpful (0)
Replies (7)0
Replies (7)
Hollard Life's replyOfficial
10 Feb 2021, 16:01Hello Swas-T Tuscano
Thank you for bringing this matter to our attention. We are truly sorry for the loss of your mum and for the poor service you experienced and have escalated your dissatisfaction to our claims team for intervention.
One of our consultants will contact you regarding the next steps.
Regards
Hollard Complaints Team
Hollard Life's reply10 Feb 2021, 16:01
Official
Hello Swas-T Tuscano
Thank you for bringing this matter to our attention. We are truly sorry for the loss of your mum and for the poor service you experienced and have escalated your dissatisfaction to our claims team for intervention.
One of our consultants will contact you regarding the next steps.
Regards
Hollard Complaints Team
ST
Swas-T Tuscano's updateReviewer Update
11 Feb 2021, 20:12This is absolutely a joke, you have failed to do even what you posted yesterday. To date nobody has called. I will Persue this matter to the ombudsman. You take customer for a ride and disrespect our rights. Shocking and disgraceful, what a waste of time to respond to a complaint,
ST
Swas-T Tuscano's update11 Feb 2021, 20:12
Reviewer Update
This is absolutely a joke, you have failed to do even what you posted yesterday. To date nobody has called. I will Persue this matter to the ombudsman. You take customer for a ride and disrespect our rights. Shocking and disgraceful, what a waste of time to respond to a complaint,
ST
Swas-T Tuscano's updateReviewer Update
15 Feb 2021, 15:15Till date, I’ve not got a single call from Hollard / Jet, I’m still unable to claim. I’m going to proceed to the FAIS ombud now. Even complaining doesn’t help. This is so shocking
ST
Swas-T Tuscano's update15 Feb 2021, 15:15
Reviewer Update
Till date, I’ve not got a single call from Hollard / Jet, I’m still unable to claim. I’m going to proceed to the FAIS ombud now. Even complaining doesn’t help. This is so shocking
Hollard Life's replyOfficial
17 Feb 2021, 10:25Hollard Life's reply17 Feb 2021, 10:25
Official
Hollard Life's replyOfficial
17 Feb 2021, 10:25Hello Swas-T
Please accept our sincere condolences for the loss of your parent. We are sorry about the poor service experienced when trying to claim. It is certainly not in line with the service Hollard aims to deliver.
To enable us to assist you further and email you the claims forms, please provide the policy number or ID number of the policyholder.
The contact number for our claims department is *** and you can select option 1.
Wishing you and your family strength.
Kind Regards
Hollard Complaints Team
Please accept our sincere condolences for the loss of your parent. We are sorry about the poor service experienced when trying to claim. It is certainly not in line with the service Hollard aims to deliver.
To enable us to assist you further and email you the claims forms, please provide the policy number or ID number of the policyholder.
The contact number for our claims department is *** and you can select option 1.
Wishing you and your family strength.
Kind Regards
Hollard Complaints Team
Hollard Life's reply17 Feb 2021, 10:25
Official
Hello Swas-T
Please accept our sincere condolences for the loss of your parent. We are sorry about the poor service experienced when trying to claim. It is certainly not in line with the service Hollard aims to deliver.
To enable us to assist you further and email you the claims forms, please provide the policy number or ID number of the policyholder.
The contact number for our claims department is *** and you can select option 1.
Wishing you and your family strength.
Kind Regards
Hollard Complaints Team
Please accept our sincere condolences for the loss of your parent. We are sorry about the poor service experienced when trying to claim. It is certainly not in line with the service Hollard aims to deliver.
To enable us to assist you further and email you the claims forms, please provide the policy number or ID number of the policyholder.
The contact number for our claims department is *** and you can select option 1.
Wishing you and your family strength.
Kind Regards
Hollard Complaints Team
ST
Swas-T Tuscano's updateReviewer Update
28 Mar 2021, 22:46This entire experience has been **********, I can’t figure out who is more non compliant between IAU or Hollard themselves. No resolution to date and empty promises, after removing 1 parent of the plan, the policy premium remains same, what a joke? I’m not done until this gets to ombudsman.
ST
Swas-T Tuscano's update28 Mar 2021, 22:46
Reviewer Update
This entire experience has been **********, I can’t figure out who is more non compliant between IAU or Hollard themselves. No resolution to date and empty promises, after removing 1 parent of the plan, the policy premium remains same, what a joke? I’m not done until this gets to ombudsman.
Hollard Life's replyOfficial
30 Mar 2021, 12:14Hello Mrs Tuscano
We apologise for the length of time it has taken to finalise the continuation of the parent funeral plan. We refer to the email communication sent by our administrator that provides a detailed explanation on the various aspects of your complaint.
We trust that you find the feedback in order.
Kind Regards
Natasha Vos
We apologise for the length of time it has taken to finalise the continuation of the parent funeral plan. We refer to the email communication sent by our administrator that provides a detailed explanation on the various aspects of your complaint.
We trust that you find the feedback in order.
Kind Regards
Natasha Vos
Hollard Life's reply30 Mar 2021, 12:14
Official
Hello Mrs Tuscano
We apologise for the length of time it has taken to finalise the continuation of the parent funeral plan. We refer to the email communication sent by our administrator that provides a detailed explanation on the various aspects of your complaint.
We trust that you find the feedback in order.
Kind Regards
Natasha Vos
We apologise for the length of time it has taken to finalise the continuation of the parent funeral plan. We refer to the email communication sent by our administrator that provides a detailed explanation on the various aspects of your complaint.
We trust that you find the feedback in order.
Kind Regards
Natasha Vos