RT
Ray T
1 reviews | Active since Dec 2017
06 Jan 2022, 09:09
No Trust, poor service.
I took out 2 funeral policies a few years ago, one for my brother and one for me. Sadly my brother passed away on the 28/12/2021. I submitted my claim on the 31/12/2021 and as of today 5/01/2022 the only feedback I have received is when I phone them to enquire. I have paid for the funeral costs out of my own pocket as I don't trust Hollard to fulfill there obligations and I'm considering cancelling my policy. To add insult I was also debited for January 2022 on my late brother's policy.
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
06 Jan 2022, 09:17Hello Ray
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated complaints team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated complaints team
Hollard Life's reply06 Jan 2022, 09:17
Official
Hello Ray
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated complaints team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated complaints team