No such thing as 48 hours funeral payment

Hi, I'm so angry with hollard funeral cover. I claimed for the funeral around the 28th July and I haven't been paid and I call everyday and when ever I call they tell me a different story and what makes me ****ed is that no one informs me about anything I have to call every day to find out what's going on at first they put someone else's documents under mine after that the was a page they don't find and after they told me I didn't email the documents and now it's been investigated or something but no one is saying anything they're quite they expected me to call them and they said it's 48 hours to pay. I think I'm going to cancel this policy I can't be fighting with them like this and they are going to deduct for the second time now since my grandmother passed on but not paying for the claim.