WS
Wouter S
1 reviews | Active since Jul 2020
14 Oct 2020, 08:19
No service responses at all.
Logged a query on 28/09/2020 on the website. Got an email response that I will be contacted within 48 hours. I get the idea it is more like 48 days! I have since then send emails to their Complaints department. Still no luck - service is definitely not high on their agenda. It is basically non-existent.
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Replies (2)
Hollard Life's replyOfficial
14 Oct 2020, 10:30 Hello Wouter Steenkamp
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply14 Oct 2020, 10:30
Official
Hello Wouter Steenkamp
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
WS
Wouter S's updateReviewer Update
28 Oct 2020, 08:42Another 14 days have gone by without any response.
WS
Wouter S's update28 Oct 2020, 08:42
Reviewer Update
Another 14 days have gone by without any response.