NO SERVICE policy

I requested a policy amendment from hollard for over 8 months to this day my policy is still not amended.

I brought the matter to the attention of the client contact center hollard life , was referred to Lionel who was said to be team leader and then to Christopher who I was informed deals with customer complaints. who advised me fill the request form and sign new quotation which did and now three months down the line my policy is still not amended even receiving assurance and confirmation from Christopher van Rooyen that the request was received and all is in order and was sent to hollard underwriters, on 30 Oct 2017. I was advised I will response and/or confirmation of amended within a week or two.

To this day I have not received response from hollard.

I have not missed a payment on this hollard life policy ********** not because am financial well off but because I understood its importance and need secure my family financially should I pass-onn.

I am left disgruntled with no-service provided and shock that my family has 99.9% of not being paid out should I die and 0...00001% that the may be paid late and may loose any property and assets because of late payments resulting from late response from Hollard.

I have been paying this policy for over nine years now. The fact that a service provider such Hollard life can choose not to provide service and I have loose on nine years of contribution is what I find to be unfair.

Staying with Hollard after the horrific lack of service is vacuous. If hollard had provided the service I would have not been soo disgruntled.

My question is Why should I loose nine years worth of monthly contribution simply because hollard failed say we will or will not amend and provide reason within the two weeks SLA period