No service at Hollard Life, noone cares about you but only ypur debit order

Im a disgruntled, I have policy with Hollard for more than 10 years, ********** . Im due for a cash back & have been sending the documents for the past 4 weeks. I sent to the addreses given by the consultants directclaims@ hollard.co.za and directother@ hollard.co.za a helpful consultant escalated the documents as they were apparently never recieved and sent an email telling Me on 27 Feb, since there is no feedback regarding the claim. I am told there is a new system and consultants cannot be accesed but only emails can be sent, for Me this is ****! On 1 March I called and was transfered to about 6 people all telling me they have no documents and cannot access my profile. On 6 March I called, again no assistance and spoke to 5 people re-explaining my story all the time. I was told also I cannot cancel the policy because I will forfeit all my money, this does not make sense to Me I pay every month for more than 10 years but the one time I need assistance I am being shown the middle finger & noone can assist Me! Im disgruntled & want to want the country against Hollard life policies. Should I die, I doubt my family will even get my money! This is pathetic.