No service at all from Hollard funeral

I have been trying to get hold of any agent that works with Hollard funeral policy. At first their number listed on the website were not going through at all.I thought it is because its festive season but how do they not have a call center when running a funeral policies?today 22 Jan, i have been holding on the line for whole freakin 30min with the machine saying all agents are currently busy. Can all agents be busy for that long, with my entire airtime getting exhausted just waiting for service.I have sent numerous emails which no one seems to be responding to, just getting an automated reply that it will be attended to. absolutely ridiculous to receive such treatment. My deceased have been gone for 3 weeks now but i still haven't received any service from Hollard. On Monday an agent called me but then she indicated that she works for Hollard direct and not partners, she will give message to those dealing with Edgards hollard insurance partners.