No service after complaint lodged

I contacted the customer service centre at the end of last month to query why I have 2 funeral policies when I only requested one. The consultant confirmed that there were in fact 2 and recommended that I email the compliance department in order request that the duplicate be cancelled and refunded. I sent an email to the compliance department on the 28th of August and have still not received any communication. I'm not sure if they tried calling me because no voicemail messages were left and there's nothing but automated responses to my email sent. Can someone please contact me to sort this out. I do not need 2 funeral policies covering the same people and need this cancelled ASAP. My bank account has also been debited for both and this needs to be refunded. I also need you to investigate why 2 policies were registered when I never asked for it. Having worked in the industry before, I know that the sales agents have targets that they need to meet and would hate to think that someone did this on purpose in order to meet their target. Please contact me. You have my details. If I do not answer your call, because I"m teaching, please leave a message so that I know that it's you. Alternatively, also please send me an email so that I know what's going on.