No service

I recently took out a funeral plan for my parents. I was bombarded with calls for the sale. I am now trying to remove a member who passed away and I am getting no help from Hollard. They need proof of death, even though they did not ask for proof of life. I have sent this. I communicate with their call centre telephonically. I send the required information via their email addresses. I receive acknowledgements of recipt, but nothing else. There is no way that I am paying for 2 months for no cover.<br> <br> I am disappointed as this company is clearly only interestested in the sale and not the service.