No service.

I initiated a funeral cover with hollard in 2013 and was insured for R50K as the main member and the rest of my family for R20k. In October this year i receive a call from one of their call center agents informing me that i'm eligible to upgrade my cover to 30k as the main member, this was contrary to what the initial arrangement was. I requested a copy of the agreement and indeed everyone including myself were insured for 20k according to was captured on their system.I totally disputed this and requested a copy of recording which i was promised to get within seven days. To date is the 18th working day and I've not received this recording, i have contacted their *********** call centre serveral times and they all just pass on the bug. This matter eventually got escalated to their Team Lead who promised to handle this matter until its resolved and give me feedback as well. Nothing is currently happening, ive sent him 2 email over a week ago cc'ing ********** and none of them have the decency to revert back to me and give feedback but my account still gets debited monthly. This is very appalling and i can never give good reference to hollard.